Housing Association Improves Regional Communication With New PoC Solution
13/12/2024
A housing association with over 36,000 properties in the North East, Yorkshire, and Humber is enjoying reliable two-way communication coverage, on a regional scale, after opting for a brand-new Push-to-Talk over Cellular (PoC) solution - via our TRBOCALL mobile client system.
With a requirement for reliable communication across several regions, the customer has switched from the traditional use of two-way radios in favour of a solution that works off cellular coverage to provide nationwide coverage as standard.
Having recently made the switch to PoC, here's an overview of the solution that is giving them clear communication, wherever their location, in the UK.
Hardware - Telox TE320 handportable devices
The device of choice was the Telox TE320. This is a lightweight, easy-to-use device that provides end users with access to:
- a 3W loudspeaker for crystal clear communication
- an open-app ecosystem that includes access to our TRBOCALL mobile app
- rugged reliability in outdoor locations thanks to an IP67-rated protection against water and dust
- collaborative communication and process efficiency via direct access to a centralised control room
Along with 16 TE320 devices, the customer is also using a Telox TM5 desktop radio for use within the control room.
And for the best coverage possible, roaming SIMs are used. This means that the best network is automatically selected in the precise location of the radio user.
Customer feedback
Speaking about the positive impact of the new solution, a FM Services Manager for the housing association, said:
"Our footprint has grown, covering most parts of the North East of England – many of these properties have services conducted by radio users.
"On the previous contract of radios we were unable to get communications at all the (outside of core Tees Valley) areas, such as, Hartlepool, Sunderland, Newcastle, Thirsk and Hull.
"With the new PoC system, we have instant two-way radio communications with operatives out on the ground at these locations, enabling operatives to feel connected and also be more efficient as they can speak to the control room instantly and vice versa."
60-month support - hotswap, telecare, and remote technical support
Spread across a 60-month period, the customers gets the following TRBOCALL service wrap support:
TRBOCALL hardware hot swap
This includes a quick turnaround time, and direct replacement of hardware should it fail through fair wear and tear.
TRBOCALL telecare
This includes unlimited business telephone access with our techincal team to provider support and assistance with use of the TRBOCALL mobile client system.
TRBOCALL remote
This includes unlimited business hours remote support to provide the customer with remote monitoring services that monitor, diagnose, and fix any software issues that may arise.
Ready to be more mobile with TRBOCALL?
Contact us now if you'd like more information on how we can make your business more mobile when it comes to ultra-reliable two-way communication.
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The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
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