Utilities: Are You Communicating Effectively on Different Devices?
We live in a world where staying connected with each other has become an essential part of our lives. And as technology has advanced so has the ease in which we’re able to stay in touch.
You can now have a two-way conversation via devices that previously never served this purpose, such as a watch or even a doorbell.
For businesses the end goal might not be to say “I’ll be two seconds” before taking collection of a delivery, but the purpose remains the same – the ease of staying in touch at all times.
Today, as part of our Utilities Pain Points series, we look at how you can implement a solution where on-the-go workers can stay in touch with radio users on site to keep communication and operational production flowing.
A smart solution is needed
The importance of teams staying connected is visible by the environment in which they operate. It’s often potentially dangerous or hazardous, and at the same time comes with a lot of pressure to supply the demand it has on a 24/7 basis.
But constant connectivity is not always straightforward to come by. Businesses within the energy and utilities sector often operate in remote areas. Think of wind farms, nuclear power plants, water treatment plants, and they’ll often be off the beaten track.
You also have workers coming and going from site, who have a necessity to stay in touch with staff whilst on the go.
So, what’s the solution? Well, the solution is the use of a smartphone app that can allows a mobile phone to act exactly like a two-way radio.
Staying connected, wherever you are
If you picture a scenario where one worker is stationery carrying out vital tasks and another is on the move in a supervisor-type role, then you’ll begin to understand how a smartphone app fits into what we are talking about.
To connect your workforce together via different devices, download a Push-to-Talk Mobile Client app to an Android or iOS work phone, and it will create two-way radio-style capabilities.
The software will enable your smartphone devices to talk to two-way radio users, talk groups and dispatchers, giving you seamless connectivity between workers.
The app features a Push-to-Talk button that will connect you to compatible digital two-way radios that have 3G, 4G, or WiFi connection. The software also supports the following features:
• Group and private calls
• Emergency calls
• Call history and call recording
• Request to Talk
• Text messages (between smartphone and full keypad radio)
• Dispatcher intercom
• Online location and maps
• Job ticketing
Zero time for downtime
The sector is one of the most talked about in the country and has a spotlight that never seems to disappear. Over the last few years, the focus has been on how the country can ramp up its sustainability efforts by achieving the 2050 Net Zero target.
The Net Zero strategy has led to a boom in the sector, particularly in the renewable energy market. Wind farms, solar farms, and waste-to-energy plants have taken centre stage across the UK – with each facility under pressure to deliver green energy solutions to homes and businesses.
And whilst the 2050 target is currently 28 years away from reaching its deadline, the work has already started – and needs to continue – for the nice, round figure to be reached.
In 2020, almost 50 percent of Britain’s electricity was being produced by zero carbon power sources, so the statistics are there to back up the importance of the sector.
This shows how important it is for businesses within the industry to ensure they have efficient operations. Something that’s been magnified even more by the cost-of-living crisis. If your workers are to thrive in their environment, they need to have the right communication solution in place.
Having a smartphone app , hat can directly communicate with digital two-way radio devices, will help to keep everyone connected, especially when some workers will use a mobile and others will use a radio device.
This level of connectivity can power efficiency and productivity, whilst boosting worker safety at the same time.
Book a FREE demonstration of TRBOCALL
To understand more about how a smartphone app solution fits into your business needs, then book a FREE demonstration of our award-winning TRBOCALL today. Simply complete our contact us form and we’ll be in touch to arrange a time that suits you.
See What Our Clients Say
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.
Eemits is a professional, friendly and reliable company."
"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.
Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."