Utilities: Become Device Agnostic to Boost Site Efficiency
19/07/2022
Your staff not being able to stay connected with each other is a source of frustration for any business. This is especially true when you consider that business call volume from BT alone was 4.4 billion minutes in 2021.
For energy and utility companies, the need to make business phone calls is vital - particularly when it comes to staff communication. But if you have workers on site and workers at an office HQ, how do they stay in touch, if one of them is using a two-way radio and the other is on a landline device?
Well, we're going to answer that question for you today. So, as we continue our Utilities Pain Points series, let's take a look at a solution that will let your digital radio users talk to landline users from the comfort of whatever structure they're currently working on (like a wind turbine or water pipe).
Introducing Telephone Interconnect
Your business operation doesn't just rely on workers who are out in the field. You have workers who operate in environments that doesn't require them to be up at a height or trawling across vast amounts of space - such as an office HQ.
This is where Telephone Interconnect comes into its own. It's a smart piece of software that gives digital two-way radio users the ability to connect with mobile phone devices and landline devices (outside the parameters of on-site work).
It’s a cost-effective alternative to expensive telephony systems, where radio users would still struggle to contact HQ staff about important business matters. It also means you don't need to have mobile phone devices for on site workers - who need a more rugged and durable device to operate with.
With Telephone Interconnect they can also speak to third-party suppliers without having to go off site. To help you understand more about how it works, and what the benefits are, we've summarised the key points below:
• Calls can be made from obscure locations (like underground facilities)
• Coverage is greater than a mobile phone as it’s using radio coverage
• Access to emergency channels in areas where mobile coverage is poor
• Workers can be contacted anytime, anywhere
• Can help cut out the middle man when third party suppliers need to speak directly to on-site staff
Have the supply chain, and the customer, in mind
Supply and demand are two words that marry together perfectly in the energy and utilities sector. Approximately £14 billion is spent annually to generate power to homes and businesses across the UK. Having a solution in place that makes it easier to keep an open line of communication between your business, the supply chain, and the customer will ensure your operation is as efficient as possible.
Everyone knows that delays in production or process have a negative effect for every one in the supply chain. So, becoming device agnostic by connection radios, mobiles, and landlines together is one way to achieve business success.
Internal victories
We've all been there. You're trying your hardest to contact someone in your organisation, and for whatever reason you can't get hold of them to complete an important task or milestone. Frustration kicks in and business leaders start pointing the clock, asking when something will be done.
It's even trickier for businesses who rely on staff who operate both on site and off site to work in harmony with one another. Introducing Telephone Interconnect into your fleet of software options is a great way to not only win external battles, but also internal ones too.
Book a FREE demonstration
Want to know how telephone interconnect works in practice? Book a FREE, no obligation demonstration of our TRBOCALL modular platform today and we’ll show how it will keep your staff connected at all times.
To book a FREE demonstration head to our contact us page now and complete the easy-to-follow form.
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“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
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Eemits is a professional, friendly and reliable company."
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Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."