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Having the right digital two-way radio solution on site puts you on a good path for improving the way your workforce uses voice and data to communicate with each other effectively. Whether you’re having a simple two-way conversation or tracking the progress of important tasks, an ultra-smart two-way radio system will have you covered. 

But, like most things that seem simple on the surface, two-way radio systems are built on complex network infrastructures that allow end users to benefit from instant, reliable voice and data communication. 

Today, our Utilities Pain Points series continues as we introduce you to the importance of having expert engineering services and dedicated aftersales support when you use a digital two-way radio system for your business. 

Redundancy equals reliability

You may associate the word ‘redundancy’ with being let go from a job, but in this context, it means something completely different. 

In the engineering world, redundancy is not about consultation processes and waiting to find out if you still have a job. It’s about the duplication of critical components or functions of a system, whereby the reliability of a system is increased to keep operations running smoothly. 

Having system redundancy, or back-up systems in place, will create a solution where no single point of failure is possible. 

This allows you to get on with the task at hand. Here’s the different types of redundancy that will benefit you when you have an ultra-smart digital two-way radio system: 

• System redundancy – when a primary system fails, a secondary system is required so it can act in the same way. Duplicating critical components and having emergency fall back locations in place will give you robust system redundancy. 

• Antenna redundancy – Having multiple antennas in place will ensure that coverage doesn’t drop off. This is particularly important when failback systems are in use. 

• Battery redundancy – Having spare batteries for digital two-way radios is crucial. If you are using radio devices on a daily basis and batteries start becoming hot to touch, your device performance will start to suffer. Having spares is one thing but knowing when to use them is another. 

We provide an expert service when it comes to having the right redundancy solutions. Our engineers will always cater for your individual requirements. 

The 24/7 support approach

Business critical communication is required 365 days a year, 7 days a week, 24 hours a day. It’s important from an efficiency point of view. Operations cannot run smoothly if your team is unable to communicate effectively in environments that demand cohesion between workers. 

Making your workforce more productive and safer in the workplace is also paramount for businesses success. And when it comes to transforming site efficiency, productivity, and safety we’ve been helping businesses for over three decades. 

We offer 24/7 engineering support services to ensure your digital two-way radio solution is always running smoothly.

We engage and partner with you to build a plan that will achieve the goals you set whilst addressing any requirements or needs you have.

End-to-end management 

You need to have end-to-end management of the systems in place in order to benefit from a digital two-way radio system.  As part of our Service Wrap offering, we have a team of engineers on hand to help your business with the following:

End-to-end management of system faults 

You will have a dedicated point of contact from the Eemits team - who takes full ownership of ensuring your solution has zero systems faults. If an incident does take place, they will offer dedicated support from start to finish. 

Uncompromised services management

Our dedicated team proactively monitor your tailored system for issues/improvements. 

When things are identified, remote diagnosis is conducted, and measures are put in to fix problems remotely. If a field technician is needed on your site, one of the team will visit your location and ensure things are working as efficiently as possible. All updates have pre-agreed SLAs in place – which includes regular reports for your review.  

Planned upgrades

To get the most value from your investment, we offer implementation and change management services to ensure your system is maintained at the highest standard – and you benefit from the latest features and security enhancements. 

Infrastructure and spare parts management

We manage your entire system's hardware and software status and information. This gives you peace of mind that complex systems are being managed by the right people.

We also ensure you have the right number and type of parts when they’re needed. This reduces the number of unnecessary parts and reduces capital expenditure.

Book a FREE demonstration today

Do you want to benefit from expert engineering services? If the answer is ‘yes’, then book a free demonstration of our award-winning TRBOCALL system today. It’s what our Engineering team use to create a bespoke solution that’s built around you. Please fill out our contact us form to register your interest.