Utilities: Group Your Teams Together For Better Communication
26/07/2022
As the saying goes, “too many cooks spoil the broth”. In the energy and utilities sector, too many people being involved with the same thing can refer to several different scenarios.
The scenario we’re focusing on today is when a business has a two-way radio system in place but has all of their workers operating on the same channel(s). For example, operations are on channel 1, but so is maintenance and engineering.
The problem with this? Seriously congested radio channels then result in two-way communication becoming a battle of many trying to speak over one another – and often around subjects that don’t directly impact another team.
So, as part of our Utilities Pain Points series let’s take a look at how businesses can streamline their two-way communication capabilities by introducing ‘talk groups’ into their fleet of digital two-way radios.
Dedicated group channels
The best way to ensure your operational efficiency isn’t impacted by poor two-way communication is by having set teams on set radio channels.
Making sure that maintenance speaks to maintenance and engineering and engineering sounds simplistic in principal, but in practice it can become a logistical nightmare without the right solution in place.
Depending on the device and system you are using, you can have multiple channels where all of your teams can be segregated.
You can even create channel groups where you have two teams talking to each other on a daily basis, as one team’s work impacts the other.
If your business is using a trunked radio system, then you will have the ability to automatically assign frequency channels to groups of radios.
Please be aware that dedicated channels aren’t available on licence-free radios, as they operate on an open frequency that anyone within range can access (including users outside of your business).
Having someone in control of who is on what channel is handy too. Picture a scenario where a bit of ‘office politics’ is going on and one team thinks they should (or shouldn’t) be talking to the other.
A centralised user can utilise a centralised dispatch system like TRBOCALL to assign and re-assign users to different channels. Nothing ever stands still in business, so it’s important to be on top of team dynamics – in order to ensure operational efficiency is at its best.
Teamwork makes the business dream work
Teamwork has to be effective in any organisation. Open communication and defined roles are at the heart of success.
But things can start to unravel the second there’s a breakdown in team communication. An Importance of Collaboration report in 2022 showed that only 14% of managers are confident that their employees understand the company’s strategy, goals, and overarching direction.
Further to this, the report also claimed that 39% of employees believe there is ineffective collaboration within their organisation.
From these two statistics alone, you can see a pattern forming. Especially when you add a third in that suggests 27% of workers leave their job because they don’t have a connection it or the people they work with.
It is clear that employee collaboration is key to more productive, happy staff. Plus, productive staff will normally lead to you having better operational efficiencies in place.
One way to improve operational efficiency is by having a solution in place that will promote effective teamwork via smart voice and data functionality.
You even have the opportunity to bring teams closer together, who otherwise would be stood at opposite sides of your site or plant.
Having dedicated group channels also means, you can:
• Send tailored text messages to specific teams
• Alert teams via alarm notifications that are specific to them
• An operator can create primary and secondary channels so the most important tasks can be marked as higher priority for the team in question.
Book a FREE demonstration of TRBOCALL
To learn more about creating dedicate group channels via a centralised dispatch system, then book a FREE demonstration of our award-winning TRBOCALL platform today by completing our contact us form.
On the demonstration we’ll show you exactly how you can organise your teams into grouped talk channels, so your operation will never miss a beat.
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