Eemits Receives Glowing Praise from Major Energy Provider
16/02/2024
Eemits Communications recently helped a major UK energy provider with the repair and maintenance of the two-way radio system at their nuclear power station in Scotland. Eemits were asked to step in at short notice, and members of the engineering team made the trip up North to get the system back up and running.
The team was challenged with working at speed, and ensuring downtime could be kept to a minimum - given the critical nature of the operation site. To highlight how good of a job the team did, here's some real customer feedback from a selection of staff at the power station.
System Engineer - "outstanding support"
"Thank you to yourself (Darryl), Tom and Luke for Eemits outstanding support and flexibility over the last few days to restore our Radio system to working order at extremely short notice. To come into a situation on a site where you have no prior information and are effectively working in the dark demonstrates the high level of knowledge and adaptability of the team.
"The guys onsite were highly professional and were able to explain to us in understandable terms what we need to do not only to fix the fault but to make future reliability improvements to the system.
"I look forwards to working with Eemits in the future and have no doubt it will hugely benefit the quality and reliability of our radio systems, I am sure that these comments will be echoed by my Group Head and our Engineering Manager."
Group Head - "Looking forward to moving forward with future support arrangements"
"Really happy with the support from Tom, Luke and yourself Darryl.
"Looking forward to moving forward with future support arrangements."
Engineering Manager - "I can't thank you guys enough"
"I can’t thank you and the guys enough for your flexibility and expertise since first taking a cold call from our Shift Manager on Sunday. We simply wouldn’t have the system up and running without your help.
"It’s clear from this event that we have some way to go to get our system up to the standards we require, but it’s really pleasing to see that your team is already thinking about how we can methodically step through this.!
Contact Eemits about your site requirements
If you have a radio system that requires repair or maintenance, then contact us today. We also specialise in the build and specification of bespoke digital two-way radio systems - delivery safety, productivity, and efficiency improvements for businesses all over the country.
If you'd prefer to call us, then you can reach us on 0800 328 0100, between 8:30am and 5:15pm, Monday to Friday.
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See What Our Clients Say
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.
Eemits is a professional, friendly and reliable company."
"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.
Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."