Utilities: Engineer Business Success with Eemits
24/06/2022
Having the right digital two-way radio solution on site puts you on a good path for improving the way your workforce uses voice and data to communicate with each other effectively. Whether you’re having a simple two-way conversation or tracking the progress of important tasks, an ultra-smart two-way radio system will have you covered.
But, like most things that seem simple on the surface, two-way radio systems are built on complex network infrastructures that allow end users to benefit from instant, reliable voice and data communication.
Today, our Utilities Pain Points series continues as we introduce you to the importance of having expert engineering services and dedicated aftersales support when you use a digital two-way radio system for your business.
Redundancy equals reliability
You may associate the word ‘redundancy’ with being let go from a job, but in this context, it means something completely different.
In the engineering world, redundancy is not about consultation processes and waiting to find out if you still have a job. It’s about the duplication of critical components or functions of a system, whereby the reliability of a system is increased to keep operations running smoothly.
Having system redundancy, or back-up systems in place, will create a solution where no single point of failure is possible.
This allows you to get on with the task at hand. Here’s the different types of redundancy that will benefit you when you have an ultra-smart digital two-way radio system:
• System redundancy – when a primary system fails, a secondary system is required so it can act in the same way. Duplicating critical components and having emergency fall back locations in place will give you robust system redundancy.
• Antenna redundancy – Having multiple antennas in place will ensure that coverage doesn’t drop off. This is particularly important when failback systems are in use.
• Battery redundancy – Having spare batteries for digital two-way radios is crucial. If you are using radio devices on a daily basis and batteries start becoming hot to touch, your device performance will start to suffer. Having spares is one thing but knowing when to use them is another.
We provide an expert service when it comes to having the right redundancy solutions. Our engineers will always cater for your individual requirements.
The 24/7 support approach
Business critical communication is required 365 days a year, 7 days a week, 24 hours a day. It’s important from an efficiency point of view. Operations cannot run smoothly if your team is unable to communicate effectively in environments that demand cohesion between workers.
Making your workforce more productive and safer in the workplace is also paramount for businesses success. And when it comes to transforming site efficiency, productivity, and safety we’ve been helping businesses for over three decades.
We offer 24/7 engineering support services to ensure your digital two-way radio solution is always running smoothly.
We engage and partner with you to build a plan that will achieve the goals you set whilst addressing any requirements or needs you have.
End-to-end management
You need to have end-to-end management of the systems in place in order to benefit from a digital two-way radio system. As part of our Service Wrap offering, we have a team of engineers on hand to help your business with the following:
End-to-end management of system faults
You will have a dedicated point of contact from the Eemits team - who takes full ownership of ensuring your solution has zero systems faults. If an incident does take place, they will offer dedicated support from start to finish.
Uncompromised services management
Our dedicated team proactively monitor your tailored system for issues/improvements.
When things are identified, remote diagnosis is conducted, and measures are put in to fix problems remotely. If a field technician is needed on your site, one of the team will visit your location and ensure things are working as efficiently as possible. All updates have pre-agreed SLAs in place – which includes regular reports for your review.
Planned upgrades
To get the most value from your investment, we offer implementation and change management services to ensure your system is maintained at the highest standard – and you benefit from the latest features and security enhancements.
Infrastructure and spare parts management
We manage your entire system's hardware and software status and information. This gives you peace of mind that complex systems are being managed by the right people.
We also ensure you have the right number and type of parts when they’re needed. This reduces the number of unnecessary parts and reduces capital expenditure.
Book a FREE demonstration today
Do you want to benefit from expert engineering services? If the answer is ‘yes’, then book a free demonstration of our award-winning TRBOCALL system today. It’s what our Engineering team use to create a bespoke solution that’s built around you. Please fill out our contact us form to register your interest.
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See What Our Clients Say
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.
Eemits is a professional, friendly and reliable company."
"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.
Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."