Utilities: How to Monitor Incidents On Site More Accurately
04/07/2022
Accidents and injuries happen all the time. It doesn't matter whether you're at work or at home, in a split second you can be reaching for a plaster or heading for the A & E department before you've finished eating your evening meal.
In the energy and utilities sector, you can't just paper over accidents and injuries with plasters. You need to be able to record what happened, how it happened, and what measures need to be put in place to preventing incidents from happening again.
Today, we take a closer a look at how to monitor incidents on site more accurately, so that accidents and injuries can be identified correctly - and teams across your operation can work in an environment where preventive measures are in place.
Introducing Voice Recording
To monitor and report accidents and injuries more accurately you should use a solution that can capture radio-to-radio conversations, so you can use voice communications and turn them into business intelligence data. A solution that does exactly this is known as Voice Recording.
Voice Recording is a smart piece of software that records radio-to-radio conversations and gathers the data to give end users the ability to record, log and playback any individual or group call. Local and wide area channels can benefit from Voice Recording - with access to the data available via a desktop application. The radio data can be used to:
- Review the conversation to understand what's been discussed at the time of the incident
- Minimise any potential legal impact from incidents, i.e., avoid a "it's their word against ours" situation
- Improve the accountability of who or what was responsible for the incident taking place
- Enhance health and safety training by using these real-life scenarios for training and development purposes
Don't just picture the scene
Having the ability to record and listen to audio recordings of radio conversations means you're able to go back to the scene (moments after it's taken place) and have a greater understanding of what happened, and why it happened.
This will aid the safety, efficiency and productivity of your operation as you'll not only be able to learn from incidents to make the workplace safer, but by putting preventive measures in place you'll be able to run an operation that's smooth and risk averse.
Build a robust training plan
If your health and safety team sometimes feel like workers are taking information in one ear and out the other when they sit through training courses, then having voice recordings of their conversations (when an incident takes place) will help them to focus on why health and safety is so important.
Your health and safety team can enhance the training plans they create, and they can even be shaped by the accidents and injuries that are taking place - backed up by real-life events, in the form of the voice recordings.
Reporting the facts
The energy and utilities sector is no different to any other in the UK. They all must abide by strict health and safety regulations - with one in particular being the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR). This includes the requirement to report serious workplace accidents, occupational diseases and specified dangerous occurrences (or near misses).
It's something that has to be taken seriously, and for it to be taken as such, businesses must pay attention to how accurately they reporting incidents that take place. And when you consider the fact that workers in the sector are often operating across vast amounts of space (think wind farms and water treatment plants) and up at a height (or even underground) then you see that there's more susceptibility to serious accidents and injuries than someone working an office job.
That's why it's important to have a smart solution in place that will give you greater data intelligence than you had before about what happened, when it happened, and how it happened. Voice Recording may be one of the best investments you make to ensure safety and efficiency is always at the heart of what you do.
Book a FREE demonstration of TRBOCALL
Voice Recording is available on our award-winning TRBOCALL platform. We can show how you it works for FREE by giving you a demonstration of TRBOCALL with no obligation to make a purchase. To register your interest in booking a FREE demonstration, please go to our contact us page and fill out the online enquiry form.
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